Our reservation system is designed to provide your customers with added convenience and independence while you enjoy the benefits of efficiency, flexibility, and control. You'll feel as if the system were built to fit the specific needs of your business. In fact, that's precisely what you'll get.
The reservation system offers two key components:
- The public interface enables customers, including travel agents, to quickly and easily make reservations online. Customers have the ability to research tour packages, check availability, make payments, change their reservations, and more.
- The administrative interface enables company staff to efficiently manage reservations, build personalized relationships with travel agents, and maintain communication with customers.
Most importantly, the reservation system is completely customizable. We don't sell off-the-shelf software. We craft each system to meet your demands.
Features for Your Customers
Provide Customers the Ability to...
- Select an appropriate tour option (e.g., adult with lunch; adult w/o lunch; child under 12, etc.) for each member of their group.
- Check tour availability at a glance through a sophisticated calendar system.
- Save their selections for later access if they're not ready to finalize their reservations.
- Pay by credit card or check through a secure online transaction system.
- Update existing reservations on their own.
Web Site Extras
- Frequently Asked Questions (FAQs).
- Photo Gallery.
- Customer Testimonials.
- Contact Form.
Administrative Tools for Company Staff
Efficiently Manage Tour Packages and Reservations
- Customize each tour package with respect to description, pricing, capacity, scheduling, discounts, etc.
- Define multiple pricing options (e.g., adult with lunch; adult w/o lunch; child under 12, etc.) for each tour.
- Control tour scheduling and view reservations through a customizable calendar system.
- Update, cancel, or delete individual reservations.
- Set deposit payment levels for each tour.
- Enter reservations directly on behalf of customers unable to book online.
- Generate customized excursion manifests for each tour.
- Book walk-on customers up to the point of departure.
- Maintain detailed accounting records of each excursion.
Streamline Communication with Travel Agents and Customers
- Encourage travel agents to open individual accounts.
- Assign personalized discount and commission rates for each travel agent.
- Enable customers to effortlessly open individual accounts during the reservation process.
- Target bulk emails (newsletters, promotions, etc.) to travel agents and registered customers.
- Configure automated programs to perform routine administrative chores, such as sending tour instructions, inviting feedback, reporting cancellations, etc.
Web Crafter's Partnership Offer
Our emphasis is on building long-term partnerships rather than adding to our list of clients. We want to be working with you to achieve common objectives, not quibbling over billing hours and fees. Contact us to learn more.
- We do not charge for web site development, hosting, or maintenance.
- Our only compensation comes in the form of a small service charge on each reservation.
- We are not paid until after a tour is completed and the customer has paid you. (In other words, if a customer cancels, receives a refund, issues a credit card chargeback, etc. we would not be compensated.)
Visit www.coralbreezetours.com,
www.oceanvibes.com,
www.roatanshoreexcursions.com,
and www.snubamexico.com to experience how our reservation system has set these independent tour operators apart from the competition.
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